All our packages are insured and handled with care. However, if you are experiencing any issues with your order, please contact our team and we will be happy to assist you.

If you are not happy with the purchase, or you received an incorrect, faulty, or damaged item, contact us and we will do our best to assist.

Even though we have our 30 days return policy, please do not return anything before contacting us.
Our team will review the request and provide information about the next steps.

* Note:
Free items from special offers are final sale. Please note that returns, exchanges, and refunds are not available in this case.

As soon as the order is successfully finalized, you will receive the confirmation email. Please make sure to add shopify@gemupone.com to your contact list so the email doesn’t end up in the spam or promo folders.

Besides, you will receive an email once your order is shipped with the tracking number so you can follow the parcel at your own convenience, and one email when your order is out for delivery.

If you haven’t received the confirmation email, please contact us and we will check everything right away.

Even though we are shipping worldwide, our carriers are requesting for the shipping address to be written in English.
Also, the phone number is required when providing shipping information so the carrier can easily contact you.

In case you have any concerns or need more information, please contact us.

Our main goal is to process all orders quickly and flawlessly. Once the order is processed, we cannot make any changes as it’s already on the way. So, if you would like to change your order, please contact us as soon as possible so we can try our best to assist you.

Don't panic! We're here to help! Until your order is shipped, we can absolutely change it. Therefore, if you accidentally ordered more than one item, please contact us as soon as possible because we process the orders within 24 hours.

When you place your order, we’re on it – we know you need it fast! The packing and shipping process starts immediately. Once the order is processed at the warehouse we are not able to cancel it, so please contact us as soon as possible if you want to cancel your order so we can react right away.

We're sincerely sorry if you have received an incorrect or faulty item. Don't worry! Contact us and we will set things right immediately. When reaching out, please send the order number and photo/video of the item(s) in question so our team can help as quickly as possible.

Due to a wrong or insufficient address, your tracking status is showing as being returned.
Don't worry! We'll make sure to help you with this.

Reach out to our team and make sure to provide the following information so we can help you as quickly as possible:

• Order number;
• Email address used to place the order.

Wherever you are in the world, and whatever size order you might have, we have multiple payment solutions to get your factory production started. After you have done it once, you’ll discover that international trade is as easy as a visit to your local convenience store.

Our website supports PayPal and credit card payments and bank transfer, but If you need use other payment methods, please contact us.

PayPal enables you to send payments quickly and securely online using a credit card or bank account. When you select Paypal as the payment method, you just need to check out the order directly and then pay as the prompt.

You can pay as a guest(in case you do not have a paypal account) and use your credit card such as Visa or Mastercard.

a) Payment is traceable. You can trace the status of your payment using your PayPal account.

b) Payment does not require you to use your credit card online (you can transfer directly from your bank account).

c) PayPal will protect your personal details if you choose to pay by credit card, which limits the risk of unauthorized use.